Real Customer Reviews
It's been quite some time since we've had such a remarkable experience. Truly, we had nearly forgotten what it's like to encounter someone who genuinely cares about the customer, rather than just focusing on sales or commissions. Roy welcomed us into the office as if we were long-time friends. He took the time to sit down with us and meticulously go through every detail of the insurance policy, covering not just the cars but also our home. His patience was extraordinary, and he explained each aspect with clarity. Impressively, he didn't pressure us into purchasing anything we didn't need. Finding a place like this is incredibly rare; this level of service is almost a thing of the past. Rest assured, all our future insurance needs will be handled by them.
Customer testimonials
UPDATE from initial review: Still 5 stars! I just wanted to make clear that our rates had changed for various factors including different vehicles and Fort Collins Insurance was no longer competitive with the carriers they represent. Melissa let me know and still helped me with my situation during the transition process. I whole heartedly recommend Fort Collins Insurance. I will continue to call on Melissa for quotes when renewal time is near and switch back without hesitation when the numbers make sense.Initial review:Having had some communication issues with a previous provider I decided to contact Fort Collins Insurance. The experience has been exactly what you'd want in an insurance agency. Great follow up/communication coupled with time and attention to work through all questions and scenarios. I look forward to years with my new agent and friend Melissa!
Been with Fort Collins Insurance for just a couple months now and haven’t had a smoother experience than with them. Chloe was quick, responsive, and always professional and found me great coverage for an even better rate. Fort Collins Insurance is the only place I recommend shopping for insurance, they are far and away the friendliest and most effective brokerage on the block bar none. Say goodbye to insurance headaches, they’ve got you covered!
Great team to work with. Always available via email and/or phone call. Family friendly. They always have my back. Keep up the good work folks!
Just a great experience start to finish. Melissa contacted me back very promptly via phone after my email request to set up an in person meeting and during that meeting was very helpful in answering all my questions and guiding me in making decisions regarding coverage levels for both my home and auto that fit my needs. Bonus was that they were able to find a quote which caused significant savings. One of the best overall experiences I've ever had with any business! Keep up the great work!
This is the best insurance company i have ever worked with. Melissa can and will get anything done for you. I really recommend them.
They were able to get me a great rate better than the rest
Relaxed no hurry environment. They answered every issue I had and found the best solution . They came to me highly recommended from a friend.
Walked in and sat down with Chloe Stansfield. She was very personal and professional. Fun to work with, quick. She deserves a raise Ryan. Make that 2.
Absolutely the best and least complicated insurance transactions I’ve ever had. Quick, easy and efficient. Melissa M. makes the process of acquiring and updating my insurance needs run smoothly and flawless. I recently added a new vehicle to my policy and had my ID cards in less than 6 minutes. Thank you!!!
Roy has been amazing. He found me some very competitive GL policies and was very fast all around. Couldn't recommend him more.
What an experience! Found my insurance was dropping me so I reached out to few companies and they contacted me quickly. Amazing rates that they were able to find, they were extremely responsive, friendly and gave me tons of extra insight to help me make the right choice. They definitely care to help you find the insurance needs that fits you best and extremely friendly. Highly recommend going through them to find your insurance needs!!
I have been a customer with these people for years. Great insurance company, and can find you pretty respectable rates!
Love this group. Knowledgeable, kind and reputable
Melissa was very helpful, friendly, and prompt with the quotes. I'll use her again. DT
I’ve had a positive experience with Fort Collins Insurance thanks to Chloe Stansfield! I’m moving to CO, and Chloe helped me get set up with the insurance I needed. She was super kind and patient, answered all my questions, and helped me better understand my coverage. I’m super grateful!
You can not go wrong working with this amazing team! I have never had better treatment, quick responses and just overall the best support. Can not refer or recommend them enough! Going through my ever changing truck problems, to have a team that is not only kind but actually cares means the world.
Awesome team to work with, always on top of all my insurance needs. Top notch service!
Awesome Customer ServiceTheir team helps out our team to what you want in a Imsurance Company!
Fort Collins Insurance is a wonderful company to work with. Always friendly and so helpful, I’ll be doing business with them for a long time to come.
Fort Collins Insurance are the only company to use! Been in the towing and recovery business for 22 years and found Ryan and Roy and team 4 years ago after dealing with a couple agencies that I could not trust what they were selling me for insurance, just seemed like our premiums would go up and up with no explanation. Roy has been super motivated and will help explain what you need and what you don't need for coverage. Give Roy and Ryan a call at Fort Collins Insurance and see what they can and will do for you. They go the extra mile for their customers!
Highly recommend this team of professionals! They always work hard, very nice to work with, affordable, responsive, and make the entire insurance experience comfortable. They have taken good care of our business insurance needs from start to present and are very thorough. Thank you all!!
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